Apology Letter to Guest Complaint in Hotel

Sample apologize letter to guests from the hotel manager, hotel management, or manager operations in hotel to regret all the inconvenience a customer, or client faced during the stay in hotel.

Apology Letter to Hotel Guest for Noise Complaint

Respected Guest,

We apologize for bad experience of Noise, and Poor Room Services you had encountered during the stay in our hotel. We are aware that when you pay for your stay at hotel you expect a nice stay with all the facilities. But due some unforeseen circumstances we were unable to provide you the complete facilities, and comforts.

We are extremely sorry for the inconvenience. Further with this apology we provide you a 50% off on all the expenses, and facilitates you request in your next stay at our hotel. We will assure that you would get the best services the next time you visit our hotel.

Your Faithfully,

Samina

Sample Apology Letter to Hotel Guest Complaint

Dear Guest,

It was a great pleasure for our hotel to have such valuable, and loyal customers like you. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. Sir our hotel is well known for its quality of services for our valuable customers in the city. Unfortunately during your visit you faced some service deficiencies due to some technical problems in your booked room during your stay.

Sir I am the manage operations in the hotel, and I really regretful for all the service deficiencies that force you to complain again, and again during the stay. Actually there were some technical/electrical problems which disturb almost all the the rooms of our hotel. Our electrical engineers, and technicians were working hard to resolve them but unfortunately they took very long time, and your all stay was disturbed by our AC system, lights, and fans which were not working properly.

Sir once again I am extremely sorry for all the disturbance you faced but now all of the problems have been resolved, and our hotel once again working as per our standards.

Sir we will be happy to welcome you again any time with 50% discount rates on room booking, food, laundry, and playing area. All this is for you, and few of our very loyal customers only. I am sure this time you will praise our all the system that has been renewed almost, and working with its full efficiency. This is not all, if you face any such problem during the next visit your all bills would be free. For discounted bookings you are requested to contact at 009123456789, or email me directly at ms@ourhotel.com. Thanking you for your precious time to read this letter, and looking for your next visit soon.

Warm Regards,

Saima Basit

Manager Operations

Letter Hotel to Customer for Apology

Dear Customer,

Being the manager of this hotel

I am expressing my heart felt regret for the inconvenience you suffered due to air conditioning systems failure during your stay in our hotel room. Actually the air conditioning system failed due to frequent power outages.

Now our hotel management has decided to purchase an electric generator so that we should have an alternative to supply electricity to all the rooms of our hotel.

I assure you in the times to come our customers will not suffer any inconvenience caused by air conditioning systems failure.

Regards,

Aamir

Subject: apologized letter to a customer for suffering inconvenience due to electricity, and air conditioning system failure

Dear Customer,

We are extremely sorry that you suffered a lot of distress due air conditioning system’s failure whilst staying in our hotel room.

Actually the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately he could not fix it immediately.

Therefore we are expressing our heartfelt regret, and sorry for this inconvenience suffered by you. We are refunding you half of your daily rent to compensate you.

Yours Sincerely,

Manager Operations